Keynote Competitive Research today announced the results of its latest VoIP Service Provider Study, which compares the reliability and audio quality of eight VoIP providers (AT&T CallVantage, Comcast Digital Voice, EarthLink trueVoice, Lingo, Packet8, Time Warner Digital Phone, Verizon VoiceWing, and Vonage) with landline service from AT&T.
"Comcast Digital Voice achieved a score of 901 out of 1000 points for audio quality, outdistancing Verizon VoiceWing (with a 609 score) and AT&T's landline service (506)," writes Multichannel News' Todd Spangler. "On reliability, the AT&T landline was tops with a 996 score, followed by Time Warner Cable Digital Phone with 925 and Verizon VoiceWing with 872."
Keynote senior consultant Ken Harker is unimpressed by the results. "While conditions are dramatically improved for Comcast Digital Voice and Verizon VoiceWing customers, the best that other consumers can hope for is merely tolerable audio quality," he says.
More here from FierceVoIP ... more here from ITBusinessEdge ... and the press release is here.
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