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by James Koopmann on August 19, 2008
VoIP in the Call Center. Could be a great way to make some cost cutting pay off while increasing customer relations. IT sounds like a great idea, simple, cost effective, and will link all your employe...
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, Information About
by Dameon Welch-Abemathy on June 11, 2008
The past few weeks have been challenging for me on a number of fronts. As far as challenges related to this posting go, I managed to drop my personal laptop while coming back from Ottawa last week. Th...
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by Dameon Welch-Abemathy on June 10, 2008
It's funny, we hear a lot about free calls on different services. While that's great for the end user, those free calls cost someone and companies are finally starting to realize that they can...
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by Dameon Welch-Abemathy on June 1, 2008
I remember when I went through buying and selling real estate last year. Lots and lots of faxing. I tried desperately to use voice over ip solutions to send faxes. For the most part, they failed. I si...
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by Dameon Welch-Abemathy on February 24, 2008
My friend Alec Saunders is having a call at 11am Eastern Standard Time (GMT-5) related to phishing-hackers setting up legitimate-sounding or looking sites upon which to capture your private informatio...
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by Dameon Welch-Abemathy on February 12, 2008
Phil Wolff at Skype Journal points out a rather amusing fact: in order for authorities to snoop on Skype calls, spyware has to be installed on the Skype PC. The scary thing? There's a legitimate c...
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by Dameon Welch-Abemathy on January 28, 2008
In theory, a terrorist in another country could make call through a VoIP provider here in the U.S.. If this were to happen and the government wanted to "spy" on the terrorist's communica...
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by Dameon Welch-Abemathy on November 27, 2007
This mass hysteria about being able to make WAV files of VoIP conversations, while only recently brought into the forefront with a tool called SIPtap, is completely unwarranted. In short: if someone c...
Read more of VoIP Can Be Sniffed? Get Real!
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by Dameon Welch-Abemathy on November 1, 2007
Sipera Systems, a company that provides VoIP security solutions, has released a series of 4 security advisories related to the security of the beleaguered Vonage. Three of the four vulnerabilities are...
Read more of Vonage Service Can Be Hacked
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by Dameon Welch-Abemathy on October 24, 2007
"Bricking" a piece of electronics like a router or mobile phone is what happens when, usually through a firmware load, the device becomes inoperable. It's fairly common among people whom...
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by Dameon Welch-Abemathy on September 18, 2007
Phil Britt at Information Week provides us with six reasons you might want to avoid VoIP. I personally don't think any of the issues he raises are showstoppers, but they are things you have to tak...
Read more of Should You Avoid VoIP
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by Dameon Welch-Abemathy on September 12, 2007
About a month ago, I had a phone conversation with David Beckemeyer regarding Ooma and how they co-opt your local phone service. The way Ooma operates could be construed as Toll Fraud, or at the very ...
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by Dameon Welch-Abemathy on August 1, 2007
Many people don't read through the end user license agreements (EULA) that come with, well, just about anything. Including VoIP service. Mostly, they get ignored and clicked-through.
Lucky for An...
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by Dameon Welch-Abemathy on July 18, 2007
With apologies to Steely Dan, the danger of losing that number you got through your VoIP provider-or worse: ported to your VoIP provider from somewhere else-is very real, as Andy Abramson points out.
...
Read more of Rikki Don't Lose That (Phone) Number!
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by gautam on May 15, 2007
A number of VoIP pyramid schemes have been operating in US for a number of years and scores of gullible people have been falling for it. Under this scheme false promises are made regarding earning mil...
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by gautam on March 13, 2007
How secure is VoIP and you will get different replies for this question but still VoIP has been thriving. Recently you might have heard incidents of VoIP minutes being stolen. This is probably one of ...
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by gautam on February 13, 2007
You cannot avoid spam, try blocking one avenue for them and they will find another means for pestering you. Over the years we have got used to E-mail spam sitting coolly in our inbox but now get ready...
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by gautam on December 31, 2006
With VoIP hacking gaining ground here is a book titled Hacking Exposed VoIP which offers you tools and tricks to thwart an attack on VoIP systems. The book has been co-authored by David Endler, chair,...
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by gautam on December 31, 2006
Up till now phishing was troubling e-mail but now it has moved beyond this domain and is attacking VoIP and SMS and here it has got the name of Vishing. What makes VoIP an attractive and easy target f...
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by gautam on November 20, 2006
You must have started using Google's Click-to-Call service but beware as Lauren states that this service could be misused. Since a phone number has to be provided in order to connect the calls and...
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by gautam on November 14, 2006
Up till now VoIP companies have been focusing on improving the VoIP service but as the usage of VoIP is increasing companies also need to focus on the potential risks associated with the technology. S...
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by gautam on October 16, 2006
Do you know that FBI had to deal with a whopping 228,407 cyber complaints in the year 2005 which also included cases of stalking and harassment? Most of the people consider programs such as Yahoo Mess...
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by gautam on August 14, 2006
Another spyware in the offing and this time it is for the people of Turkey. This time the spyware approaches the user through e-mail claimed to have been sent from Skype and is written in Turkish.
H...
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by gautam on July 21, 2006
In my previous post I talked to you about vishing and now I would like to tell you about how you can avoid getting vished.
Given below are some of the tips which should be kept in mind:
The first t...
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by gautam on July 20, 2006
Till now you all must be familiar with phishing attacks which target banks and e-commerce companies but here is a slight twist to it. Online fraudsters have found a new way of tricking computer users ...
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by gautam on June 12, 2006
The hackers involved in the VoIP scam have done a great service to the VoIP fraternity. They have done what other experts had been saying about- VoIP networks are as vulnerable to all types of nefario...
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by gautam on June 8, 2006
VoIP industry has been hit by a scam. A Miami businessman in connivance with a professional hacker penetrated the networks of internet phone providers in order to connect thousands of free calls. The ...
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by gautam on April 15, 2006
On the 12th of April something terrible happened at NASA, the new VoIP system at their Washington D.C. headquarters shut down and a number of their employees were forced to fall back upon their person...
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by robyn on January 23, 2006
Should the Feds get involved?
That's the question of the day today. I'm going to give you links to some convincing, intelligent arguments from both sides, and you tell me what you think.
Yes...
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by robyn on November 18, 2005
The question is, will they actually do it?Data packets and network dilemmas are expected to confuse 6 million new subscribers a year from 2006 to 2008. And, as VoIP use is expected to double this year...
