VoIP provider sipgate recently launched sipgate team, a Web-based VoIP service designed for business users, starting at $2 per user per month.
"The Web-based service replaces both phone systems and phone lines with a Web-based softphone, allowing small and mid-size companies to move their corporate phone service to the cloud," writes ZDNet's Dave Greenfield.
"The new service offers each employee with online access to their inbox containing phone logs, faxes, recordings and voicemail messages," writes TMCnet's Jyothi Shanbhag. "It includes features such as forwards, labels and comments… It also allows employees to return calls at the click of a button, or sign and send faxes through a WYSIWYG interface on the company letterhead. Functions such as call forwarding, call recording, and three-way calling can be activated with a single click on the interface."
"Collaboration tools are what put the 'team' in sipgate team," writes Enterprise VoIP Planet's Ted Stevenson. "The Web interface can be set up for multi-user access – if the customer so desires – and calls routed to multiple employees simultaneously. Customer service operations, in particular, will benefit from this feature. Employees can tag calls for quick categorization, and annotate them with comments on action taken."
More here from PHONE+ … and the press release is here.
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