VoIP in the Call Center. Could be a great way to make some cost cutting pay off while increasing customer relations. IT sounds like a great idea, simple, cost effective, and will link all your employees in a snap. Plus, adding to the Call Center you get all the features you love. Call recording, routing, voice mail, and chat are simple plug-n-play.

Hold on one minute. Have you thought of everything? Take a look at this excellent article titled: "6 Things to Consider Before You Add VoIP to Your Company's Call Center". A really nice article that will get you thinking from bottom up. Most won't think of scalability, bandwidth requirements, architecture, and security to name a few. This article give a great jumping off place without diving into deep water.