Filed in archive Dangers by James Koopmann on August 19, 2008

VoIP in the Call Center. Could be a great way to make some cost cutting pay off while increasing customer relations. IT sounds like a great idea, simple, cost effective, and will link all your employees in a snap. Plus, adding to the Call Center you get all the features you love. Call recording, routing, voice mail, and chat are simple plug-n-play.

Hold on one minute. Have you thought of everything? Take a look at this excellent article titled: "6 Things to Consider Before You Add VoIP to Your Company's Call Center". A really nice article that will get you thinking from bottom up. Most won't think of scalability, bandwidth requirements, architecture, and security to name a few. This article give a great jumping off place without diving into deep water.

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Permalink: So you want VoIP in you Call Center

Tags: VoIP Call Center voip call call+center voip+call social+networking

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Vote for So you want VoIP in you Call Center:

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Rating: 7.00 out of 2 vote(s) cast.

Response from: Sleeper5 (11/03/08 2:43pm)

Voip in a call center did sound like a fantastic idea to me but after reading the article, I have different thoughts about it too.
There are so many Voip Provider List and Voip systems to choose from now so make sure you shop around!

Response from: Alex Brown (01/30/09 11:18pm)

Yeah, VoIP in a call system did sound good, this article did change my mind a good bit though...for anything VoIP related though I usually go to http://www.myvoipprovider.com/

Alex Brown

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