It's funny how there is a big push to try to get VoIP services to support E-911 when the service does not always work as advertised. Michael Cerda, the CEO of Jangl, which uses VoIP to deliver calls, had an experience recently where his wife had to use 911. It took 15 minutes for the police to arrive into a situation that could have turned a lot worse. It was quite a scary experience for all.

911, the emergency phone number in North America, is not the end-all, be-all solution everyone thinks it is. Sure it's a great thing, but there are many reasons it may not work right-or fast enough, even if the 911 call happens on a landline! People expect it to work better on VoIP? As Michael Cerda said, "you can't safeguard from everything unknown, but you can at least think about a few potential scenarios, and prepare yourself and your family."