SimpleTicket is a new open-source trouble ticketing system. I've talked (well, emailed back and forth) with Alexander Muse a little about SimpleTicket and I have come away impressed.

It runs on Ruby on Rails and has some Ajax features, both of which are so diggable that they quickly sprung to the front page of Digg earlier this week.

Of course, when I noticed they supported TAPI integration for VoIP I had to let you all in on it.

Looking for RSS feeds for users and techncians? SimpleTicket offers RSS. How about tagging for tickets? SimpleTicket uses Tags. How about TAPI integration for VoIP? SimpleTicket offers TAPI. Want to offer users transparency into the ticket resolution process? SimpleTicket offers complete transparency!

If you are in the market for a very cool, but pre-Alpha, trouble ticketing solution, check out SimpleTicket.